The fastest way to reach us is hello@qoffeeapp.com. We aim to reply within two business days.
Open Profile → Settings → Send feedback. If it's about a specific coffee log or shop, we get a reference automatically — that's what lets us actually reproduce it.
You can delete your account and all your data yourself, anytime, under Profile → Settings → Delete account. Prefer we do it? Email hello@qoffeeapp.com from the address you signed up with.
Tap "Forgot password?" on the sign-in screen and we'll email you a reset link. Check spam if it doesn't arrive within a few minutes.
Jo reads what you send her in the moment to answer — we log token counts to enforce fair-use limits, but we don't store your Jo conversations on our servers.
No. Your coordinates are sent to our places provider only when you tap "Find coffee near me," to return nearby shops — we never store your location or use it in the background.
Your streak and badges are recomputed from your real check-in history on our servers, not just stored on the device — so reinstalling shouldn't cost you progress you've actually earned. If something still looks off, send us feedback from the app and we'll take a look.
We collect the minimum needed to run the app, we never sell your data, and you can export or delete everything yourself at any time. Full details in our Privacy Policy.
Email hello@qoffeeapp.com and tell us what's up — we read everything.